Terms & conditions

In these terms we use the following definitions, in singular and plural:

• Freezlab: WeMakeIceNice B.V., trading as Freezlab, based at Olympisch Stadion 36, 1076 DE Amsterdam, registered with the Dutch Chamber of Commerce under number 94654441, VAT number NL866849580B01.
• You: the customer who enters into an Agreement with Freezlab, creates an Account or takes part in a Session.
• Member: a customer with an active Membership.
• Account: your personal account in Freezlab’s online booking system (currently bsport), used to book Sessions, buy products and manage your details.
• Session: an individual therapy or service at Freezlab, such as cryotherapy, red light therapy, Hydroxy, massage, mild hyperbaric oxygen, collagen tanning, the Recovery Room and add-ons.
• Credits: the unit used to pay for Sessions at Freezlab. The number of Credits per Session is shown on the Website and in the booking system.
• Membership: an ongoing agreement under which you receive a fixed number of Credits, or unlimited Credits, each monthly billing period for a monthly fee.
• Credit Pass: a prepaid balance of Credits with a fixed validity period, which may be shared.
• Challenge: a prepaid, personal balance of Credits with a short validity period.
• Trial Membership: a one-off, prepaid introductory offer running for one month that ends automatically.
• Gift Card: a balance issued by Freezlab for a freely chosen amount, redeemable for Freezlab products and Sessions.
• Health Declaration: the waiver about your health, contra-indications and the risks of the Sessions, which you accept in your Account before your first Session.
• Location: Freezlab’s premises at Olympisch Stadion 36 in Amsterdam.
• Website: freezlab.nl.
• Agreement: any agreement between you and Freezlab.
• Terms: these terms and conditions.

2.1  These Terms apply to all offers from Freezlab, all Agreements, all Sessions and use of the Location.

2.2  Deviations from these Terms only apply if Freezlab and you have agreed to them in writing. If the Agreement and these Terms conflict, the Agreement prevails.

2.3  If a provision of these Terms turns out to be invalid, the remaining provisions stay in force. Freezlab will replace the invalid provision with a valid one that comes as close as possible to the intention of the original.

2.4  Freezlab may change these Terms. Changes that are unfavourable to you are announced by Freezlab at least one month before they take effect, by email, in your Account or on the Website. If you do not want to accept an unfavourable change, you can cancel your Membership as of the date the change takes effect. Minor changes, clarifications and changes required by law take effect immediately.

2.5  If you book a Session through an external platform (such as ClassPass or Urban Sports Club), that platform’s own terms apply to the booking, payment and cancellation. Articles 4, 5, 13 and 15 of these Terms also apply to you once you visit the Location.

2.6  Additional written agreements may apply to business agreements (such as Freezlab for Business). Those agreements take precedence over these Terms. For every participant who takes a Session under such an agreement, these Terms apply to use of the Location and the Sessions.

3.1  You need an Account to book Sessions or buy products. You provide your details fully and truthfully and keep them up to date. Your Account is personal. You do not share your login details with others.

3.2  An Agreement for a single Session, Credit Pass, Challenge, Trial Membership or Gift Card comes into being once Freezlab has received your payment. A Membership comes into being once Freezlab has confirmed your sign-up and you have given your direct debit authorisation.

3.3  Freezlab may refuse a sign-up or booking, or attach additional conditions to it. Freezlab will let you know why.

3.4  The minimum age at Freezlab is 18. If you are under 18, you are only welcome if your parent or guardian has signed the Health Declaration for you and is responsible for compliance with these Terms. A higher minimum age applies to certain Sessions under the law or Freezlab’s policy. Collagen tanning is only permitted from age 18. Freezlab may ask for proof of identity.

4.1  Freezlab’s Sessions are aimed at recovery, relaxation and wellbeing. They are not medical treatment and do not replace medical advice, diagnosis or treatment by a doctor or other healthcare provider.

4.2  Before your first Session you accept the Health Declaration in your Account. You complete the Health Declaration fully and truthfully. You cannot take a Session without an accepted Health Declaration.

4.3  Contra-indications apply to every therapy. These are listed in the Health Declaration and on the Website for the relevant therapy. By accepting the Health Declaration you confirm you have read the contra-indications and that they do not apply to you. If you are unsure whether a Session is suitable for you, check with your GP or treating doctor first. Where a contra-indication applies, a Session is only permitted if your doctor has explicitly cleared it.

4.4  If anything changes in your health that could affect a Session, for example a pregnancy, surgery, a new condition or new medication, you report this to Freezlab before your next Session and update your Health Declaration.

4.5  A Session is in any case not permitted if you are under the influence of alcohol or drugs, have a fever or an infectious disease, or if your blood pressure is higher than the limit stated in the Health Declaration. Freezlab may measure your blood pressure before a Session and may refuse or stop a Session if staff consider that necessary for safety reasons.

4.6  If a Session is refused by Freezlab at the start for a health reason that only becomes apparent at that point, such as blood pressure that is too high, the Session is cancelled free of charge. Credits used are refunded and a Session paid for separately is refunded or rebooked.

4.7  You decide for yourself whether to take a Session. You are responsible for the accuracy and completeness of your Health Declaration, for assessing your own health, and for following Freezlab’s instructions.

5.1  You follow the instructions of Freezlab staff, as well as the house rules and any signage on the Location. The house rules are available at the Location and on the Website.

5.2  Clothing and safety requirements apply to every therapy. For cryotherapy this means at least: dry underwear, swimwear or dry sportswear, dry skin and hair, no glasses, hearing aids or uncovered jewellery or piercings, and use of the protective clothing Freezlab provides. If you do not meet the requirements, the Session cannot go ahead.

5.3  You treat other visitors, staff and the surroundings with respect. Freezlab’s cabins, equipment and materials are valuable. You use them carefully, only for their intended purpose and according to the instructions.

5.4  You use the Recovery Room and other self-service areas at your own responsibility and according to the instructions provided with the equipment. After use, you return everything clean and complete.

5.5  You store your personal belongings in a locker during your visit, at your own risk. Members may use a personal locker for as long as the Membership runs. When the Membership ends you empty your locker within 14 days, after which Freezlab may empty it.

5.6  Out of respect for other people’s privacy, you do not take photos or videos of other visitors without their consent.

5.7  If you cause a nuisance or disturbance, are under the influence of alcohol or drugs, or do not comply with these Terms or the house rules, Freezlab may refuse you access to the Location and the Session, or stop the Session. Freezlab does not have to refund the Session in that case, and the Session counts as taken. For serious or repeated violations Freezlab may block your Account and terminate your Membership with immediate effect, without refunding the current billing period.

6.1  You book Sessions through your Account, the app or the Website. A booking is final once you have received confirmation. Freezlab schedules Sessions based on availability.

6.2  You can cancel a booked Session free of charge up to 2 hours before the start, through your Account or the app. Credits used are then refunded immediately, and a Session paid for separately can be rebooked or refunded.

6.3  If you cancel within 2 hours of the start, or do not show up (no-show), the Session counts as taken. The Credits for that Session are forfeited and a Session paid for separately is not refunded.

6.4  If you have a Membership without a Credit limit and you cancel late three or more times, or fail to show up three or more times, within one billing period, Freezlab may limit the number of outstanding bookings for the rest of that billing period.

6.5  For your first visit you arrive at least 15 minutes before the start, so we can welcome and prepare you properly. For later visits you arrive on time. If you are late, Freezlab may shorten or refuse the Session if the schedule leaves no room. In that case the Session counts as taken.

6.6  If Freezlab has to cancel a Session, for example due to a fault, staff illness or force majeure, Freezlab will let you know as soon as possible. Credits used are refunded and a Session paid for separately is refunded or rebooked. Freezlab owes no further compensation.

7.1  Sessions and add-ons are paid for in Credits. The number of Credits per Session is shown on the Website and in the booking system. Freezlab may adjust the number of Credits per Session. An increase is announced by Freezlab at least one month in advance and does not apply to Sessions you already booked before the effective date.

7.2  Credits from a Membership are valid during the billing period in which they were granted. Unused Credits expire at the end of that period. They do not carry over to the next period and are not paid out.

7.3  Credits from a Credit Pass, Challenge or Trial Membership are valid for the period stated at purchase. That period starts on the purchase date unless stated otherwise at purchase. Unused Credits expire once that period ends.

7.4  Credits cannot be exchanged for money. Credits from a Membership, Challenge or Trial Membership are personal and non-transferable. Credits from a Credit Pass may be shared with others, provided every user has their own Account and has accepted the Health Declaration.

7.5  If an Agreement ends, for whatever reason, any remaining Credits expire on the end date.

8.1  A Membership is personal and non-transferable. The available Memberships, the number of Credits per month and the associated prices are shown on the Website.

8.2  A Membership is entered into for an indefinite period with a minimum term of one monthly billing period. After the minimum term the Membership automatically continues month to month until cancelled.

8.3  You can cancel your Membership through your Account or by emailing info@freezlab.nl. The cancellation must be received by Freezlab at least two weeks before the end of the current billing period. The Membership then ends at the end of that billing period. If Freezlab receives the cancellation later, the Membership ends at the end of the following billing period. You always receive confirmation of your cancellation.

8.4  You can upgrade or downgrade your Membership to a different Membership. You request a change at least two weeks before your next billing date, through your Account or by email. The change takes effect at the start of the next billing period.

8.5  You can pause your Membership once per calendar year, without giving a reason, for a minimum of two weeks and a maximum of three months. You request the pause at least two weeks before your next billing date. During the pause you pay nothing, receive no Credits and cannot book Sessions with your Membership. Buying single Sessions remains possible. After the pause your Membership automatically continues.

8.6  Every Membership comes with extras, such as bringing one guest per month for a cryotherapy Session and use of a personal locker. Which extras come with your Membership is shown on the Website. A guest needs their own Account and accepts the Health Declaration before the Session. Unused extras do not carry over to a following period and cannot be exchanged for money or Credits. Freezlab may adjust the extras; article 2.4 applies to this.

8.7  A Membership without a Credit limit is intended for normal, personal use. Any exceptions or restrictions that apply to specific therapies are shown with the Membership on the Website. In the event of improper use, such as letting others benefit from it, Freezlab may restrict or terminate the Membership.

8.8  Freezlab may terminate a Membership with immediate effect if you fail to meet your payment obligations after a reminder, or if you seriously or repeatedly violate these Terms or the house rules. Amounts already owed remain payable.

9.1  A Trial Membership is intended to introduce you to Freezlab. You can take it once per person. The Trial Membership is personal, runs for one month and ends automatically. You do not need to cancel it and it is not renewed. Unused Credits expire at the end of the term. Freezlab may refuse a Trial Membership if you have been a customer before or in the event of misuse, such as creating multiple Accounts.

9.2  A Challenge is personal and non-transferable. The Challenge runs for the period stated at purchase and ends automatically.

9.3  A Credit Pass is valid for the period stated at purchase and ends automatically. Credits from a Credit Pass may be shared as described in article 7.4.

9.4  You pay for a single Session in advance when booking. The Session is valid for the booked time slot. Article 6 applies to cancellations and no-shows.

9.5  A Trial Membership, Challenge or Credit Pass cannot be paused, extended or converted into another product, and any remaining value is not refunded. Article 12 (right of withdrawal) continues to apply.

9.6  Additional services, such as the Health Scan, fall outside the Credit system and are charged separately. If terms from a Freezlab partner apply to an additional service, Freezlab will let you know before purchase.

10.1  All prices are in euros and include VAT. Current prices are shown on the Website and in the booking system. Obvious pricing errors do not bind Freezlab.

10.2  Single Sessions, Credit Passes, Challenges, Trial Memberships and Gift Cards are paid for in advance, online through the available payment methods or by card at the Location. Freezlab does not accept cash.

10.3  The monthly Membership fee is paid in advance by direct debit (SEPA). When signing up you give Freezlab authorisation for this. The first instalment is paid at sign-up, pro-rated where relevant for the remainder of the first billing period. You ensure there are sufficient funds in the account provided.

10.4  If a direct debit fails or is reversed, Freezlab will attempt to collect the amount again. Any costs charged to Freezlab by the bank or payment provider for a failed or reversed direct debit are for your account. Freezlab may block your Account from booking Sessions until the outstanding amount has been paid.

10.5  If payment remains outstanding, Freezlab will send you a reminder with a 14-day payment term. If you still do not pay, you owe statutory interest and extrajudicial collection costs under the statutory scheme for consumers. Freezlab may also terminate the Agreement as described in article 8.8.

10.6  Freezlab may adjust its prices. A price change for an ongoing Membership is announced by Freezlab at least one month before it takes effect. If you do not want to accept the new price, you can cancel your Membership as of the date the change takes effect, even if the minimum term has not yet expired. Price changes resulting from a change in the VAT rate may be implemented by Freezlab immediately.

11.1  A Gift Card has a freely chosen amount and is valid for up to one year from the issue date. A Gift Card can be redeemed for Freezlab products and Sessions through the booking system or at the Location. Any remaining balance stays available until the end of the validity period.

11.2  A Gift Card cannot be exchanged for money and cannot be used to buy another Gift Card. A lost or stolen Gift Card is not replaced. Anyone redeeming a Gift Card needs their own Account and accepts the Health Declaration before their first Session.

11.3  The terms stated with the relevant promotion or code apply to promotions and discount codes, such as the period, the target group and the products it applies to. Unless stated otherwise for the promotion: one discount code can be used per purchase, discounts cannot be combined with other promotions, discounts are not applied retroactively to earlier purchases or ongoing Memberships, and a discount cannot be exchanged for money.

11.4  Introductory offers, such as the Trial Membership, are intended solely for new customers. In the event of misuse of a promotion or discount code, Freezlab may withdraw the discount and charge the difference.

12.1  If you buy a single Session, Credit Pass, Challenge, Trial Membership, Membership or Gift Card online as a consumer, you can withdraw from the Agreement within 14 days of the purchase (for a Membership: after the first payment) without giving a reason.

12.2  If you want to take a Session within those 14 days, you are explicitly asking Freezlab to start the service during the withdrawal period. Sessions already taken during the withdrawal period are deducted on withdrawal as described in article 12.4. If the service has been fully performed, the right of withdrawal lapses.

12.3  To withdraw, you send Freezlab a clear statement before the end of the period, for example by emailing info@freezlab.nl. You may use the statutory model withdrawal form, but this is not required.

12.4  After a valid withdrawal, Freezlab refunds all payments you made as soon as possible, and at the latest within 14 days after Freezlab received your withdrawal. Freezlab deducts from the refund the Sessions you already took, at the price of a single Session as shown on the Website. Freezlab refunds using the same payment method you used for the purchase, at no cost to you.

12.5  A Gift Card that has already been (partly) redeemed can no longer be withdrawn.

13.1  You take Sessions by your own choice and at your own risk. Freezlab ensures well-maintained equipment, clear instructions and a safe Location, and acts as may be expected of a careful service provider.

13.2  Freezlab is not liable for damage resulting from: an incorrect or incomplete Health Declaration; failing to report a change in your health; a contra-indication that applies to you; your own physical or mental condition; not following instructions, house rules or clothing and safety requirements; using self-service equipment contrary to the instructions; or loss, theft or damage to your personal belongings.

13.3  To the extent Freezlab is liable in other cases, that liability is limited to the amount paid out by Freezlab’s liability insurer in that case. If the insurer pays out nothing, liability is limited to the amount you paid Freezlab in the twelve months before the event causing the damage. Freezlab is not liable for indirect damage, such as consequential loss, lost income or missed opportunities.

13.4  The limitations in this article do not apply if the damage results from intent or deliberate recklessness by Freezlab or its management, and do not apply where the law does not permit a limitation of liability.

13.5  You are liable for damage that you, or a guest or minor for whom you are responsible, cause to the Location, the equipment or other Freezlab property through careless, improper or incorrect use. Freezlab will charge the repair or replacement costs in that case.

13.6  You report damage or a complaint to Freezlab as soon as possible, and at the latest within 14 days of discovering it, so Freezlab can investigate the situation.

13.7  Freezlab is not liable if it cannot meet its obligations due to force majeure, such as power outages, equipment or software faults, staff illness, government measures, extreme weather or measures taken by the Location’s landlord. If Freezlab cannot offer Sessions for more than 14 consecutive days due to force majeure or a temporary closure, Freezlab compensates Members proportionally, for example by extending the Membership or granting Credits.

14.1  Freezlab may change its opening hours, schedule, range of therapies, equipment, house rules and the extras included with a Membership. Freezlab announces changes through the Website, email or your Account.

14.2  If a therapy is discontinued permanently, or the range available to you as a Member is materially reduced, Freezlab announces this at least one month in advance and you may cancel your Membership as of the date the change takes effect, even if the minimum term has not yet expired.

14.3  Temporary closure or adjusted opening hours, for example on public holidays or due to maintenance, faults, renovations or events in and around the Olympic Stadium, do not give a right to a refund or discount. If a closure lasts longer than 14 consecutive days, the compensation in article 13.7 applies.

14.4  If a particular therapy is temporarily unavailable due to maintenance or a fault, you may cancel an already booked Session free of charge or convert it to a different therapy for the applicable number of Credits.

15.1  Freezlab processes your personal data in accordance with the General Data Protection Regulation (GDPR) and Freezlab’s privacy policy, which you can find on the Website. The privacy policy explains what data Freezlab processes, why and for how long.

15.2  The data in your Health Declaration is health data. Freezlab processes this data solely to assess whether a Session is safe for you and to guide you safely, based on your explicit consent. Freezlab does not share this data with third parties unless necessary to perform the Agreement or Freezlab is legally required to do so.

15.3  Freezlab uses a booking system from an external supplier for bookings, payments and administration. That supplier processes your data solely on Freezlab’s instructions and under a data processing agreement.

15.4  Freezlab may email you about Sessions, changes and offers related to your Agreement. For other commercial messages Freezlab asks for your consent. You can always unsubscribe from commercial messages via the link in the message or via info@freezlab.nl.

16.1  If you are unhappy about something, let us know. You can file a complaint via info@freezlab.nl or with staff at the Location. Freezlab responds within 14 days of receiving the complaint and works with you to find a solution.

16.2  If we cannot resolve it together, you can bring the dispute before the competent court as described in article 17.

17.1  Dutch law applies to all Agreements and to these Terms.

17.2  Disputes are submitted to the competent court in Amsterdam. If you are a consumer, after Freezlab has notified you in writing of its intention to submit a dispute to the court in Amsterdam, you have one month to choose the court that is competent under the law instead.

17.3  These Terms are drawn up in Dutch. In the event of differences between the Dutch text and a translation, the Dutch text prevails.

Freezlab (WeMakeIceNice B.V.)
Olympisch Stadion 36
1076 DE Amsterdam
info@freezlab.nl
+31 20 261 0275
freezlab.nl
KvK 94654441
VAT NL866849580B01